Free Live Briefing
A Form Fill Is Not a Patient
The minutes between an inquiry arriving and somebody answering it, and what each one of them costs.
60-minute live briefing for elective practices — hair restoration, aesthetics, dental, vision and beyond
Minutes 1 to 55 are yours. Minute 55 is ours, and leaving before it is fine.
Web forms and ringing phones are two different jobs. Most desks run one process for both, and that is where people get dropped.
A form fill is someone who chose not to call. They are comparing, usually on their phone, usually at night. A phone call is someone who already decided to talk to a person. Treating both the same means one of them waits.
On the agenda
- The response-time curve, and what each delay actually costs you
- The first-callback script
- Who owns after-hours and weekends, by name
- Text-first outreach for the person who will not pick up the phone
Web forms and ringing phones are two different jobs
A form fill is someone who chose not to call. They are comparing, usually on their phone, usually at night. A phone call is someone who already decided to talk to a person. Treating both the same means one of them waits.
Who this is (and isn’t) for
This is for you
- Front desk
- Patient coordinators
- Anyone who answers a phone or works web form fills
- Practice owners
This is not for you
- Agencies
- Vendors
- Anyone looking for shortcuts or gimmicks
Presenter
Joe Garraffo
Founder, Vitality Medical Marketing Group
Founder of Vitality Medical Marketing Group. He started in hair restoration, where the consultation is the entire business, and now works across elective practices — aesthetics, dental, vision, fertility — because the stages a patient passes through are the same everywhere. This session comes out of what we see across them every week.
Format
60-minute live session
Focused, actionable content
Live Q&A
Ask your specific questions
Recording provided
Access it on your schedule
No cost · 60 minutes
Save your seat
Thursday, October 8, 2026 at 3:00 PM ET.
You leave with your own response-time curve and the callback script, whether or not you ever speak to us.
Is this live?
Yes. This is a live briefing with time reserved for Q&A.
Will there be a recording?
Yes. All registrants will receive access to the recording.
Can I bring my team?
Bring the people who do this work. Most of the hour is what they will say and do.
Is there a sales pitch?
At minute 50 we will take five minutes to explain what we do and offer a free practice audit. Everything before that is yours regardless.