Free Live Briefing
The First Five Minutes
Inquiry volume climbs through the fall and most front desks answer it at July speed. A web form that sits for an hour is a consult somebody else booked.
60-minute live briefing for front desk, patient coordinators, anyone who answers a phone or works web form fills
Web forms and ringing phones are two different jobs. Most desks run one process for both, and that is where people get dropped.
A form fill is someone who chose not to call. They are comparing, usually on their phone, usually at night. A phone call is someone who already decided to talk to a person. Treating both the same means one of them waits.
On the agenda
- The response-time curve, and what each delay actually costs you
- The first-callback script
- Who owns after-hours and weekends, by name
- Text-first outreach for the person who will not pick up the phone
Web forms and ringing phones are two different jobs
A form fill is someone who chose not to call. They are comparing, usually on their phone, usually at night. A phone call is someone who already decided to talk to a person. Treating both the same means one of them waits.
Who this is (and isn’t) for
This is for you
- Front desk
- Patient coordinators
- Anyone who answers a phone or works web form fills
- Practice owners
This is not for you
- Agencies
- Vendors
- Anyone looking for shortcuts or gimmicks
Presenter
Joe Garraffo
Founder, Vitality Medical Marketing Group
Founder of Vitality Medical Marketing Group, working exclusively with hair restoration, aesthetic and surgical practices. This session comes out of what we see across the practices we work with every week.
Format
60-minute live session
Focused, actionable content
Live Q&A
Ask your specific questions
Recording provided
Access it on your schedule
No cost · 60 minutes
Save your seat
Thursday, October 8, 2026 at 3:00 PM ET.
Is this live?
Yes. This is a live briefing with time reserved for Q&A.
Will there be a recording?
Yes. All registrants will receive access to the recording.
Can I bring my team?
Bring the people who do this work. Most of the hour is what they will say and do.
Is there a sales pitch?
At minute 50 we will take five minutes to explain what we do and offer a free practice audit. Everything before that is yours regardless.